Loading...
Loading...
Loading...
Loading...
Call Center Essentials
Length: 24m
Modules: 1
Episodes: 3Call Center CommunicationCustomer Service SkillsActive ListeningDe-escalation TechniquesProfessional Tone & VoiceConflict ResolutionCustomer Experience (CX)Interpersonal SkillsInbound & Outbound Call Handling
Loading...
Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
Starter
up to 3 seats
$1,500/year
Billed annually
Core
up to 8 seats
$3,600/year
Billed annually
Have 9 or more learners?
Get tailored onboarding and scalable training for ISVs, corporate and government teams — designed to boost skill growth and measurable outcomes.
What you'll learn
- Understand the key components of effective call center communication
- Develop active listening skills to improve understanding and resolution
- Learn how tone and word choice impact caller perception
- Practice techniques for managing difficult or emotional callers
- Apply communication best practices to both inbound and outbound calls
- Strengthen interpersonal skills to support positive customer interactions.
Outcomes & objectives:
- 1.Apply effective communication techniques to improve call quality and customer experience
- 2.Use active listening strategies to accurately identify caller needs and concerns
- 3.Adjust tone and verbal delivery to maintain professionalism across diverse call scenarios
- 4.De-escalate upset or frustrated callers using proven conflict-management techniques
- 5.Handle inbound and outbound calls with increased confidence and consistency.
Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
Starter
up to 3 seats
$1,500/year
Billed annually
Core
up to 8 seats
$3,600/year
Billed annually
Have 9 or more learners?
Get tailored onboarding and scalable training for ISVs, corporate and government teams — designed to boost skill growth and measurable outcomes.
Thinking of Doing it Alone?
Self-paced vs. structured training
4 out of 5 self-learners never finish
of ACI Learners finish their course & pass with confidence
